Nana Wereko-Brobby, 25, Editor
‘Wake up M&S, it’s the Millennium, a brave new world where no-one wants lycra or terrylene in their fibres and no-one wears cardigans with chestnut buttons!’
So spoke a riled up M&S customer in 1999 about the old fashioned and narrow-sighted approach to fashion that the brand was taking. The mood of the moment seemed to be that M&S catered to a customer who was frumpy, unfashionable and old. Another put off punter pinpointed the issue by saying, ‘the problem is that their target customers are entering their seventies and dying off’. With no younger generation to sustain the sales, M&S looked to be on the decline, criticised for a backward approach and ‘lack of a radical impetus for change’. (Bruce Hubbard, Citigroup, April 2004).
This is a very different story to the M&S we know today.
Practically drowning in silk flame maxi dresses, cropped denim and slash neck cardigans, M&S have worked hard to revamp their image and become a socially acceptable brand. And by ‘socially acceptable’ I mean a brand which the opinion formers in the fashion world, in their 20s, 30s, 40s and (pushing it) 50s, are happy to feature in their magazines and pay some attention to.